Foxyz Refund and Return Policy

At Foxyz, we are dedicated to providing our customers with high-quality, fun, and comfortable men’s briefs that celebrate individuality and style. Your satisfaction and safety are our top priorities, which is why we maintain strict hygiene and quality standards. To ensure that every Foxyz product reaches you in the best possible condition, we have established a clear and transparent Refund and Return Policy. Please read this carefully before making a purchase, as it outlines all the terms and conditions related to returns, refunds, and exchanges.

1. Why We Do Not Accept Returns or Exchanges?

Underwear is an intimate item, and ensuring its safety and hygiene is of utmost importance to us. Due to the nature of our products, we do not accept returns or exchanges once the purchase has been made. Here are the main reasons behind this policy:

• Hygiene and Safety Concerns: To maintain the highest level of hygiene, we cannot resell briefs once they have been tried or worn, even briefly. This helps us ensure that every product delivered to our customers is brand new and untouched.
• Quality Assurance: By not accepting returns, we prevent any potential quality compromises. Each brief you receive is manufactured under strict quality controls and has never been previously handled or worn by another customer.
• Customer Safety: Your health and safety are our top concerns. Non-returnable policies ensure that the briefs you purchase are free from any possible contamination, keeping you safe and comfortable.

2. What If You Receive a Damaged or Defective Product?

While we strive for perfection in every order, we understand that there might be rare instances where a product may arrive damaged or defective. If you receive an item that is damaged or has a manufacturing defect, we will gladly address the issue with the following steps:

1. Report the Issue Promptly: Contact our Customer Support team within 48 hours of receiving the product at support@foxyz.in or through our Contact Us page. Please provide your order number, a description of the issue, and clear photos of the damaged or defective item.
2. Inspection and Verification: Once your claim is received, our team will review the provided information and verify the issue. This process helps us maintain our quality control and ensure that every claim is addressed fairly.
3. Resolution: If your claim is approved, we will either offer you a replacement of the same product at no additional cost or provide a store credit for future purchases. Refunds will not be issued due to hygiene considerations.

3. Cancellation Policy

We understand that sometimes you may change your mind after placing an order. However, because our packing and dispatch process is quick, cancellations can only be made under the following conditions:

• Cancellation Before Dispatch: If you wish to cancel your order, please contact our Customer Support team within 2 hours of placing your order. If the order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.
• Cancellation After Dispatch: Once your order has been dispatched, cancellations are no longer possible. In such cases, please refer to our non-returnable policy as outlined above.

4. Incorrect or Missing Items

In the rare event that you receive an incorrect item or if an item is missing from your order, please follow these steps:

1. Notify Us Immediately: Contact our Customer Support team within 48 hours of receiving your order. Provide your order number and details of the incorrect or missing item.
2. Verification: Our team will verify the information and resolve the issue as quickly as possible.
3. Resolution: If verified, we will send you the correct item at no extra cost or provide store credit equivalent to the value of the missing item.

5. Important Points to Remember

• Size and Fit Issues: We encourage all customers to carefully check our size guide before placing an order. Since underwear is a personal item, we cannot accept returns for incorrect sizes.
• Non-Refundable Shipping Charges: Any shipping fees paid during checkout are non-refundable as they cover the cost of delivery to your location.
• Final Sale Items: From time to time, we may offer special promotions, discounts, or clearance sales. All items purchased during such promotions are considered final sales and are non-refundable and non-exchangeable.

6. Need Help? Contact Us!

Our team is here to help you have a great shopping experience. If you have any questions, concerns, or need assistance with your order, please do not hesitate to reach out to us. You can contact our Customer Support team via:

• Email:
• Phone: +91-XXXXXXXXXX (available Monday to Friday, 9 AM to 6 PM)
• Live Chat: Available on our website during business hours.

We aim to respond to all queries within 24 hours and provide the best possible solution to ensure your satisfaction.

At Foxyz, your comfort and safety come first. Our no-return and no-refund policy is designed to uphold the highest standards of hygiene and quality for all our customers. While we understand that our policy may seem strict, it is in place to protect you and ensure that every pair of Foxyz briefs you wear is fresh, clean, and exactly as it should be.

Thank you for your understanding and for choosing Foxyz. We appreciate your trust in us and are committed to bringing you the most comfortable, stylish, and fun men’s briefs around. Happy shopping!